Is it possible to disable sendgrid click tracking from Mautic?

Product Support
1

Your software
My Mautic version is: 2.16.2
My PHP version is: 7.2.11

Your problem
My problem is: we use SendGrid with multiple systems where we need to be able to track clicks. One of those systems is Mautic, which is configured using SendGrid API. We would like to only track clicks through Mautic and not SendGrid, but also keep it on for the other systems. SendGrid does allow to turn that off on their POST mail/send request by setting the property tracking_settings/click_tracking/enable. Is it possible to do so through Mautic somehow? This would allow me to keep the global setting of click tracking in SendGrid on the other systems, and turn it off specifically for Mautic.

These errors are showing in the log: N/A

Steps I have tried to fix the problem: I looked through Email Settings, but didn’t find anything

2

Hello @jstawski , I also use SendGrid and what I did was create a Sub-user only for Mautic and deactivate the click tracking in SendGrid.

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3

@Willman thanks for the suggestion, but are you using SendGrid through the API or SMTP?

4

Hello, im using SendGrid API bue the same model apply to SMTP , If you have the Pro plan you can create an individual sub-user and assign an API for that user. :slight_smile:

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