Is there a limit in the top level domain characters in Mautic?

Product Support
1

Hi,



We recently changed our domain to www.domain.london.



We updated the URLs in Mautic base URL plugin inside our Joomla site, and the Site URL inside Mautic’s Configuration > System Settings > General Settings. We cleared the cache folder too and re-cached the forms’ HTML.



We noticed that the forms we have embedded are not loading anymore. After checking the source code, it shows that the scripts are loading from www.domain.londo only, stripping the letter n at the end. The stripping happens when we use the shortcode {mauticform 1}.



Otherwise, the forms work fine when we use to embed forms.



Also, the tracking code is showing the stripped domain, like so.



http://www.domain.londo/mtracking.gif?d=YTo0OntzOjU6InRpdGxlIjtzOjczOiJFeHBlcnQgSVQgU3VwcG9ydCBMb25kb24gLSBMb2NhbCBJVCBTdXBwb3J0IFNwZWNpYWxpc3RzIHwgSFRMIEdyb3VwIC0gSFRMIjtzOjg6Imxhbmd1YWdlIjtzOjU6ImVuLWdiIjtzOjg6InJlZmVycmVyIjtzOjIyOiJodHRwOi8vd3d3Lmh0bC5sb25kb24vIjtzOjM6InVybCI7czoyMjoiaHR0cDovL3d3dy5odGwubG9uZG9uLyI7fQ%3D%3D



Is there a limit in the top domain characters in Mautic?

2

Hi,

We recently changed our domain to www.domain.london.

We updated the URLs in Mautic base URL plugin inside our Joomla site, and the Site URL inside Mautic’s Configuration > System Settings > General Settings. We cleared the cache folder too and re-cached the forms’ HTML.

We noticed that the forms we have embedded are not loading anymore. After checking the source code, it shows that the scripts are loading from www.domain.londo only, stripping the letter n at the end. The stripping happens when we use the shortcode {mauticform 1}.

Otherwise, the forms work fine when we use to embed forms.

Also, the tracking code is showing the stripped domain, like so.

http://www.domain.londo/mtracking.gif?d=YTo0OntzOjU6InRpdGxlIjtzOjczOiJFeHBlcnQgSVQgU3VwcG9ydCBMb25kb24gLSBMb2NhbCBJVCBTdXBwb3J0IFNwZWNpYWxpc3RzIHwgSFRMIEdyb3VwIC0gSFRMIjtzOjg6Imxhbmd1YWdlIjtzOjU6ImVuLWdiIjtzOjg6InJlZmVycmVyIjtzOjIyOiJodHRwOi8vd3d3Lmh0bC5sb25kb24vIjtzOjM6InVybCI7czoyMjoiaHR0cDovL3d3dy5odGwubG9uZG9uLyI7fQ%3D%3D

Is there a limit in the top domain characters in Mautic?

3

Hello I’ve submitted a pull request to the Mautic-Joomla plugin which should fix that:

https://github.com/mautic/mautic-joomla/pull/20

Please, test it by replacing the changed lines in the installed plugin and write a comment below the PR if it resolved your issue or not. If it will, the GitHub repository admins will merge the fix to the plugin.

4

Just to confirm that I had the same issue, googled, ended up here, used your fix and it works. Thanks (hope that helps you commit).

5

2 installs, same problem, both fixed with this commit.