Jetpack/Photon image caching causing broken links

Product Support
1

Hi everyone,



I’ve done a fresh install of Mautic 1.2.3 on a cPanel server. Everything seems to be working fine, except the avatar image in the top right is showing a broken image.



The URL for this image is:

http://i2.wp.com/[our_mautic_url]/media/images/avatar.png



From a bit of research this seems to be a Wordpress service called Jetpack/Photon to cache image files.



Our Mautic URL is firewalled from the web, so can only be accessed from inside our company or via VPN. I suspect what is happening is that the Jetpack/Photon service can’t reach the image to cache it. My question is whether it is possible to turn off this image caching?

2

Hi everyone,

I’ve done a fresh install of Mautic 1.2.3 on a cPanel server. Everything seems to be working fine, except the avatar image in the top right is showing a broken image.

The URL for this image is:
http://i2.wp.com/[our_mautic_url]/media/images/avatar.png

From a bit of research this seems to be a Wordpress service called Jetpack/Photon to cache image files.

Our Mautic URL is firewalled from the web, so can only be accessed from inside our company or via VPN. I suspect what is happening is that the Jetpack/Photon service can’t reach the image to cache it. My question is whether it is possible to turn off this image caching?

3

Mautic doesn’t have any image caching so you’ll have to ask the support of the service which does the caching.

4

Hi Escopez,

Thanks - didn’t realise this. It is a standard fresh install of cPanel on CentOS that I installed on, hadn’t thought that this would have any caching.