Mautic Community Forums

Jetpack/Photon image caching causing broken links

Hi everyone,



I’ve done a fresh install of Mautic 1.2.3 on a cPanel server. Everything seems to be working fine, except the avatar image in the top right is showing a broken image.



The URL for this image is:

http://i2.wp.com/[our_mautic_url]/media/images/avatar.png



From a bit of research this seems to be a Wordpress service called Jetpack/Photon to cache image files.



Our Mautic URL is firewalled from the web, so can only be accessed from inside our company or via VPN. I suspect what is happening is that the Jetpack/Photon service can’t reach the image to cache it. My question is whether it is possible to turn off this image caching?

Hi everyone,

I’ve done a fresh install of Mautic 1.2.3 on a cPanel server. Everything seems to be working fine, except the avatar image in the top right is showing a broken image.

The URL for this image is:
http://i2.wp.com/[our_mautic_url]/media/images/avatar.png

From a bit of research this seems to be a Wordpress service called Jetpack/Photon to cache image files.

Our Mautic URL is firewalled from the web, so can only be accessed from inside our company or via VPN. I suspect what is happening is that the Jetpack/Photon service can’t reach the image to cache it. My question is whether it is possible to turn off this image caching?

Mautic doesn’t have any image caching so you’ll have to ask the support of the service which does the caching.

Hi Escopez,

Thanks - didn’t realise this. It is a standard fresh install of cPanel on CentOS that I installed on, hadn’t thought that this would have any caching.