Know the "state" of a campaign that is not properly sending the emails

General Discussion
1

I’ve been using mautic to capture emails in forms, but I did not have any automation.

I want now to send email sequences.

I’ve setup a test campaign with 4 emails. I’ve entered one test user into the campaign.

But I’m not receiving the emails.

I don’t have access via SSH, it’s hosted in a php hosting where I have access via a web-based file-manager and a web-based mysql-client.

In the crons I call those every 15 mins:

mautic:segments:update
mautic:campaigns:update
mautic:campaigns:trigger
mautic:emails:send
mautic:broadcasts:send

How can I debug what’s happening behind the scenes? reading the DB maybe? reading some kind of logs?

2

Hi, there is a debug flag in app/config/local.php

You can set it to true, then inspect log files in var/logs. It might help you with debugging.

3

Hi, here is the Mautic knowledge base regarding email troubleshooting: 10 things to check

Joey

1 Like
4

Huh, nice guide!! Will check it all! Thnx!