Mautic Community Forums

Links in E-Mail Not Tracked

Your software
My Mautic version is: 3.1
My PHP version is: 7.3.21

Your problem
My problem is: I have three links in my e-mail which refer to documents on Google Drive. The stats show who has opened the e-mail. However, when I click on Click Counts, it shows 0 for clicks and 0 for Unique clicks. For each link, it shows a 25-character code under Tracking ID. I have sent the e-mails as follows:

  1. Created a segment.
  2. Created an e-mail and selected the created segment
  3. I then sent the e-mail from the Emails screen.

These errors are showing in the log:

The error log is empty

Steps I have tried to fix the problem:

Are you sure the link is absolute and valid, It should start with http:// or https://.

Hi, the links are absolute and valid. I did a preview of the e-mail and clicked the links in the preview to make sure they are working.

I am on version 3.0.1 and tracking works for me, so, it could definitely be a bug in that version.

Hi, when you open the user who clicked on the email, do you see the event open in the history?