Mautic dont work anymore?

lugan · January 23, 2021, 6:57pm

Fala galera… Estou tentando instalar e acessar o Mautic - Softaculous, mas instala e não abre nem o frontend e nem o backend. Baixei a versão 3.2.4 e tentei instalar manualmente, mas diz que não pode acessar (https://lugansoftware.com/mautic/installer). Sempre abriu normalmente, mas agora em nenhum dos domínios. Algum problema?

Obrigado.

viratraaz · January 24, 2021, 12:50pm

I don’t understand spanish. You can find issue logs in /var/logs folder.

lugan · January 24, 2021, 2:06pm

Tks, viratraaz, but http://sigmacargo.com.br/mautic/ and http://lugansoftware.com/mautic1 that installed from Softaculous have LOGS, in VAR folder empty.

But the manual install in http://lugansoftware.com/mautic, have 2 php files?
mautic_prod-2021-01-23
mautic_prod-2021-01-24

The files shos this lines:

[2021-01-23 03:09:39] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 163840 bytes) - in file /home/lugan/public_html/mautic/vendor/composer/ClassLoader.php - at line 444
[2021-01-23 03:09:39] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 163840 bytes) - in file /home/lugan/public_html/mautic/vendor/composer/ClassLoader.php - at line 444
[2021-01-23 03:09:39] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 163840 bytes) - in file /home/lugan/public_html/mautic/vendor/composer/ClassLoader.php - at line 444
[2021-01-23 03:09:39] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 163840 bytes) - in file /home/lugan/public_html/mautic/vendor/composer/ClassLoader.php - at line 444
[2021-01-23 03:09:39] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\OutOfMemoryException: “Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 163840 bytes)” at /home/lugan/public_html/mautic/vendor/composer/ClassLoader.php line 444 {“exception”:"[object] (Symfony\Component\Debug\Exception\OutOfMemoryException(code: 0): Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 163840 bytes) at /home/lugan/public_html/mautic/vendor/composer/ClassLoader.php:444)"}
[2021-01-23 03:09:39] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\OutOfMemoryException: “Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 163840 bytes)” at /home/lugan/public_html/mautic/vendor/composer/ClassLoader.php line 444 {“exception”:"[object] (Symfony\Component\Debug\Exception\OutOfMemoryException(code: 0): Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 163840 bytes) at /home/lugan/public_html/mautic/vendor/composer/ClassLoader.php:444)"}
[2021-01-23 18:37:44] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 106
[2021-01-23 18:37:44] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 119
[2021-01-23 18:37:44] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 119
[2021-01-23 18:37:44] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 119
[2021-01-23 18:37:44] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 106
[2021-01-23 18:37:44] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 119
[2021-01-23 18:37:44] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 106
[2021-01-23 18:37:44] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 106
[2021-01-23 18:37:44] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 119
[2021-01-23 18:37:44] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 119
[2021-01-23 18:37:45] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 119
[2021-01-23 18:37:45] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 119
[2021-01-23 18:37:45] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 119
[2021-01-23 18:37:45] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 119
[2021-01-23 18:38:44] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 106
[2021-01-23 18:38:44] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 106
[2021-01-23 18:38:44] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\OutOfMemoryException: “Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes)” at /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php line 106 {“exception”:"[object] (Symfony\Component\Debug\Exception\OutOfMemoryException(code: 0): Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) at /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php:106)"}
[2021-01-23 18:51:16] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 106
[2021-01-23 18:51:16] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 106
[2021-01-23 18:51:16] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 101
[2021-01-23 18:51:16] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 101
[2021-01-23 18:51:16] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 101
[2021-01-23 18:51:16] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 101
[2021-01-23 18:51:16] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\OutOfMemoryException: “Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes)” at /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php line 101 {“exception”:"[object] (Symfony\Component\Debug\Exception\OutOfMemoryException(code: 0): Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) at /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php:101)"}
[2021-01-23 18:51:16] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\OutOfMemoryException: “Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes)” at /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php line 101 {“exception”:"[object] (Symfony\Component\Debug\Exception\OutOfMemoryException(code: 0): Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) at /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php:101)"}
[2021-01-23 18:51:17] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 106
[2021-01-23 18:51:17] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 106
[2021-01-23 18:51:17] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 101
[2021-01-23 18:51:17] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 101
[2021-01-23 18:51:17] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\OutOfMemoryException: “Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes)” at /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php line 101 {“exception”:"[object] (Symfony\Component\Debug\Exception\OutOfMemoryException(code: 0): Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) at /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php:101)"}
[2021-01-23 18:51:17] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 101
[2021-01-23 18:51:17] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 101
[2021-01-23 18:51:17] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\OutOfMemoryException: “Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes)” at /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php line 101 {“exception”:"[object] (Symfony\Component\Debug\Exception\OutOfMemoryException(code: 0): Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) at /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php:101)"}
[2021-01-23 18:57:44] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 101
[2021-01-23 18:57:44] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php - at line 101
[2021-01-23 18:57:44] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\OutOfMemoryException: “Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes)” at /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php line 101 {“exception”:"[object] (Symfony\Component\Debug\Exception\OutOfMemoryException(code: 0): Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) at /home/lugan/public_html/mautic/app/bundles/FormBundle/Entity/Form.php:101)"}
[2021-01-23 20:43:53] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/UserBundle/Entity/UserTokenRepository.php - at line 19
[2021-01-23 20:43:53] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/UserBundle/Entity/UserTokenRepository.php - at line 19
[2021-01-23 20:43:53] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\OutOfMemoryException: “Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes)” at /home/lugan/public_html/mautic/app/bundles/UserBundle/Entity/UserTokenRepository.php line 19 {“exception”:"[object] (Symfony\Component\Debug\Exception\OutOfMemoryException(code: 0): Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) at /home/lugan/public_html/mautic/app/bundles/UserBundle/Entity/UserTokenRepository.php:19)"}
[2021-01-23 20:44:14] mautic.ERROR: PHP Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/UserBundle/Entity/UserTokenRepository.php - at line 19
[2021-01-23 20:44:14] mautic.ERROR: Symfony\Component\Debug\Exception\OutOfMemoryException: Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) - in file /home/lugan/public_html/mautic/app/bundles/UserBundle/Entity/UserTokenRepository.php - at line 19
[2021-01-23 20:44:14] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\OutOfMemoryException: “Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes)” at /home/lugan/public_html/mautic/app/bundles/UserBundle/Entity/UserTokenRepository.php line 19 {“exception”:"[object] (Symfony\Component\Debug\Exception\OutOfMemoryException(code: 0): Error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 2621440 bytes) at /home/lugan/public_html/mautic/app/bundles/UserBundle/Entity/UserTokenRepository.php:19)"}

joeyk · January 25, 2021, 6:14am

It seems to me you need to raise your memory settings in your php.ini
What is your current setting?

viratraaz · January 25, 2021, 7:00am

@lugan You are trying to run mautic on 32MB memory. At least 512MB ram/memory is suggested.

bellafronte · January 25, 2021, 12:25pm

Você consegue acessar o repositório no github? Também pode baixar a última versão do Mautic em Release Mautic Community 3.2.5 · mautic/mautic · GitHub

lugan · January 26, 2021, 2:01am

I’m asking my server to increase it to 512Mb, however … Before, I would open normally without having to change PHP.ini. Has anything changed in 3.0?
Thanks.

lugan · January 26, 2021, 2:02am

Tks… I asked above To Joe!

lugan · January 26, 2021, 2:03am

I downloaded it from the official Mautic website! Are they different on the two sites?

joeyk · January 26, 2021, 8:09am

The ‘memory’ we are talking about is not your server Memory.

Take it this way: you buy a land and build a weekend house. You decide to grow some vegetables. Your land is 500 sqm, but you only assign 50 sqm for vegetables. Otherwise your wife can’t do any sunbathing and your kids can’t play football.

Same thing. This is the memory assigned for running php scripts (like Mautic). You assign a chunk of your Memory to run scripts. You can set this in your php.ini. My recommended settings for your php.ini:

file_uploads = On
allow_url_fopen = On
short_open_tag = On
memory_limit = 512M
upload_max_filesize = 100M
max_execution_time = 300

joeyk · January 26, 2021, 8:11am

One more comment:
You will run into many many issues with time if you use Softaculus. In my humble optinion you can go two ways with Mautic:

Go with Softaculus, have an easy install, run into problems, cry.
Go with proper custom install (bunch of tutorials on the web), cry, learn a bit how things work, smile.

lugan · January 26, 2021, 9:32am

Perfect, Joe … I understood your suggestion and tried to change it on CPanel, but I got an error message, when trying to change it from 32Mb to 512Mb. I will put the received message below.

Error: The system failed to lock the file “/home/lugan/public_html/php.ini” (as EUID: 511, EGID: 512 512) because of the following error: Permission denied

My request to the server administrator was because of this.
I am waiting for their response to return to you.

My surprise is that I always installed MAUTIC through Softacoulos and I never received any errors.

I will make the changes as soon as I get this permission.

Thank you very much.

lugan · January 26, 2021, 9:39am

I appreciate your suggestion and tried to follow it, downloading the file from the official MAUTIC website. I followed the recommendations step by step and right at the beginning of the installation, there was an error too. There was no choice of database type. As I am not a programmer and just a user of the great digital marketing platform, I ended up giving up and trying to go back to the automatic installation.
However, as soon as I overcome this problem of being able to at least run the installation system, I will try again.
Thanks.

lugan · January 26, 2021, 9:45am

Have a choice, like this…

joeyk · January 26, 2021, 10:29am

You should look for a tutorial: Install Mautic on a CPANEL.
Here I can see, that you are about to define php settings for php 5.4.
You’ll need 7.3 for Mautic 3.2.
I wish I’d be more help, but I’m not in picture with Mautic and Cpanel so much.
Joey

lugan · January 26, 2021, 1:26pm

Thank you, Joey … You are already helping a lot. If I can change PHP.ini with your suggestions and continue with the installation it will be great!

lugan · January 26, 2021, 5:30pm

Problems…

lugan · January 26, 2021, 5:39pm

UHUUUUUUUUUUUUUUUUUUUUUUUUUUU

YOU ARE THE MAN!!!
TKS

lugan · January 26, 2021, 7:58pm

I celebrated too soon. Any language tweaking I try to do, I get 500 server error. Follow the attached print.

viratraaz · February 4, 2021, 6:37am

please paste your recent log. So that we could understand.

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Mautic dont work anymore?

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