Mautic fails to send segment email error due to IP data doesnt exist

Product Support
1

Your software
My Mautic version is: v2.12.1
My PHP version is: 7.4.20
My Database type and version is: MySQL 5.7.34

Your problem
My problem is: Mautic cannot send segment email, 0 out of xxx sent error

These errors are showing in the log:
[2021-06-30 14:09:55] mautic.WARNING: IP LOOKUP: The file “/home/public_html/app/cache/prod/…/ip_data/GeoLite2-City.mmdb” does not exist or is not readable. ]

2

Hi,
Make sure it’s readable.
Check the file ownership in the respective folder.
J

3

Hi J

I checked, the following folder has missing data file
/public_html/app/cache/ip_data

But the log showed it’s located in
/public_html/app/cache/prod/…/ip_data/

I am not sure the “/…/” denotes where after “prod” subfolder or why that changes path?

Can anyone assist? Thank you in advance.

4

Hi there!

Try going to the mautic/app/config folder. Edit local.php file and fix the “/…/” in every folder you find there.
And make sure the folder permissions are ok.

This should fix the problem.

Regards

5

You can clear your mautic cache and then tray again sending segment emails