Mautic Community Forums

Mautic forms don’t trigger any action

Hello

We have an issue related to forms embedded in Mautic landing pages.

This is the right path that we set in Mautic:

  1. A user goes to our landing page built in Mautic
  2. The user submits a form
  3. The contact is identified
  4. Mautic triggers two actions:
    a. Send to us the form results
    b. Send to contact an email
    5.The users get redirected to a thank you page

This not always works.

Sometimes, Mautic identifies a user but the following actions (number 4 and 5) don’t take place.
The user is correctly identified because we can see its details like phone number and email.
But the form doesn’t trigger the 2 related actions and seems that user is not redirected to our thank you page.

Any idea?

Thanks