We have an issue related to forms embedded in Mautic landing pages.
This is the right path that we set in Mautic:
- A user goes to our landing page built in Mautic
- The user submits a form
- The contact is identified
- Mautic triggers two actions:
a. Send to us the form results
b. Send to contact an email
5.The users get redirected to a thank you page
This not always works.
Sometimes, Mautic identifies a user but the following actions (number 4 and 5) don’t take place.
The user is correctly identified because we can see its details like phone number and email.
But the form doesn’t trigger the 2 related actions and seems that user is not redirected to our thank you page.