My Screen Freezes when I add smtp i am not able to save it

Product Support
1

Your software
My Mautic version is:4.4.4
My PHP version is:7.4.33
My Database type and version is: 10.3.36-MariaDB-cll-lve - MariaDB Server

Your problem
My problem is:
my screen freezes if i add smtp details in configurations. even if i refresh the new smtp is not updated. please help to fix this

These errors are showing in the log:

Screen Shot 2022-11-25 at 6.29.59 PM
Screen Shot 2022-11-25 at 6.29.59 PM1303×776 123 KB

Steps I have tried to fix the problem:

2

This might be a file permission issue.

Log into the sever via terminal / putty / SSH

Run

sudo chown -R www-data:www-data /var/www/html/mautic/

Then

sudo chmod -R 755 /var/www/html/mautic/

If your path to mautic is different update it. For example

sudo chown -R www-data:www-data /var/www/mautic/

And

sudo chmod -R 755 /var/www/mautic/

3

Are there any special characters in your password? You can add your SMTP password directly from the Mautic configuration file from your server’s file system.

4

Hello,
There is no special characters