Newbie question re: unsubscribed contact

Product Support
1

If a contact unsubscribes using the general {unsubscribe_url} link, the do not contact property for that person is system wide.

Screenshot_3

However if at a later date, the contact fills in another mautic form, would they become unflagged?

2

Hi,

can you test this scenario on your instance and share your findings here. Since you have option to re-subscriber I would guess contact would not get un-flaged but I could be wrong. The only way to be sure is to test it.

3

Thank you, I just tested … and received the emailed registration confirmation from a live webform, inspite of the Do Not Contact:EMAIL

I suppose the Mautic logic is that Do Not Contact:EMAIL is meant to be a condition of campaigns and/or segments to NOT contact but is not an automatic configuration.

1 Like
4

Transactional email disregards dnc. Test with marketing email in a campaign.

5

Thanks Joey!

Other questions come to mind.

  1. Is a newsletter campaign considered transactional or marketing?

  2. How does DNC work with the publicly available segments via Preference Center? Once DNC-ed, you can’t choose another segment?

  3. Do the publicy available segments need to be static for it to work with the Preference Center? For example, a contact can’t choose to included in a tag-generated segment from the preference center?

Thanks again.

6

Newsletter (segment email) is marketing.
You can choose another segment. Segment is not only for email.
No, they don’t have to be static. The contact will experience manual removal/addition.

1 Like
7

Thanks so much.