Mautic Community Forums

No Access to Configuration

Hi,



I have no access to the configuration pages. Every time i click Settings > Configuration the application just freezes and nothing happens just the constant refreshing of the progress animation. I have looked in the logs and nothing apart from one error listing.



Is there anywhere else i should be looking as for example the MySQL logs as I would assume that this is trying to connect to tables in the database possibly. Any advice please.



[Tue Jul 26 12:00:33.797153 2016] [:error] [pid 5997] [client 81.150.28.115:57490] PHP Fatal error: Uncaught exception ‘Symfony\Component\Debug\Exception\ContextErrorException’ with message ‘Catchable Fatal Error: Argument 5 passed to Symfony\Component\Debug\ErrorHandler::handleError() must be of the type array, null given’ in /var/www/mautic.eafs-info.com/public_html/vendor/symfony/debug/ErrorHandler.php:389nStack trace:n#0 /var/www/mautic.eafs-info.com/public_html/vendor/symfony/debug/ErrorHandler.php(389): Symfony\Component\Debug\ErrorHandler->handleError(4096, ‘Argument 5 pass…’, ‘/var/www/mautic…’, 389, Array)n#1 [internal function]: Symfony\Component\Debug\ErrorHandler->handleError(‘notice’, ‘Unknown: Can’t …’, ‘Unknown’, 0, NULL)n#2 /var/www/mautic.eafs-info.com/public_html/app/bundles/CoreBundle/EventListener/ErrorHandlingListener.php(123): call_user_func(Array, ‘notice’, ‘Unknown: Can’t …’, ‘Unknown’, 0, NULL)n#3 [internal function]: Mautic\CoreBundle\EventListener\ErrorHandlingListener->handleError(8, ‘Unknown: Can’t …’, ‘Unknown’, 0, NULL)n#4 {main}n thrown in /var/www/mautic.eafs-info.com/public_html/vendor/symfony/debug/ErrorHandler.php on line 389, referer: http://mautic.eafs-info.com/s/dashboard

[Tue Jul 26 12:00:33.797296 2016] [:error] [pid 5997] [client 81.150.28.115:57490] PHP Stack trace:, referer: http://mautic.eafs-info.com/s/dashboard

[Tue Jul 26 12:00:33.797306 2016] [:error] [pid 5997] [client 81.150.28.115:57490] PHP 1. {main}() /var/www/mautic.eafs-info.com/public_html/index.php:0, referer: http://mautic.eafs-info.com/s/dashboard

[Tue Jul 26 12:00:33.797312 2016] [:error] [pid 5997] [client 81.150.28.115:57490] PHP 2. Stack\run() /var/www/mautic.eafs-info.com/public_html/index.php:30, referer: http://mautic.eafs-info.com/s/dashboard

[Tue Jul 26 12:00:33.797319 2016] [:error] [pid 5997] [client 81.150.28.115:57490] PHP 3. Symfony\Component\HttpFoundation\Response->send() /var/www/mautic.eafs-info.com/public_html/vendor/stack/run/src/Stack/run.php:14, referer: http://mautic.eafs-info.com/s/dashboard

[Tue Jul 26 12:00:33.797325 2016] [:error] [pid 5997] [client 81.150.28.115:57490] PHP 4. Symfony\Component\HttpFoundation\Response->sendContent() /var/www/mautic.eafs-info.com/public_html/app/bootstrap.php.cache:1507, referer: http://mautic.eafs-info.com/s/dashboard

Hi,

I have no access to the configuration pages. Every time i click Settings > Configuration the application just freezes and nothing happens just the constant refreshing of the progress animation. I have looked in the logs and nothing apart from one error listing.

Is there anywhere else i should be looking as for example the MySQL logs as I would assume that this is trying to connect to tables in the database possibly. Any advice please.

[Tue Jul 26 12:00:33.797153 2016] [:error] [pid 5997] [client 81.150.28.115:57490] PHP Fatal error: Uncaught exception ‘Symfony\Component\Debug\Exception\ContextErrorException’ with message ‘Catchable Fatal Error: Argument 5 passed to Symfony\Component\Debug\ErrorHandler::handleError() must be of the type array, null given’ in /var/www/mautic.eafs-info.com/public_html/vendor/symfony/debug/ErrorHandler.php:389nStack trace:n#0 /var/www/mautic.eafs-info.com/public_html/vendor/symfony/debug/ErrorHandler.php(389): Symfony\Component\Debug\ErrorHandler->handleError(4096, ‘Argument 5 pass…’, ‘/var/www/mautic…’, 389, Array)n#1 [internal function]: Symfony\Component\Debug\ErrorHandler->handleError(‘notice’, ‘Unknown: Can’t …’, ‘Unknown’, 0, NULL)n#2 /var/www/mautic.eafs-info.com/public_html/app/bundles/CoreBundle/EventListener/ErrorHandlingListener.php(123): call_user_func(Array, ‘notice’, ‘Unknown: Can’t …’, ‘Unknown’, 0, NULL)n#3 [internal function]: Mautic\CoreBundle\EventListener\ErrorHandlingListener->handleError(8, ‘Unknown: Can’t …’, ‘Unknown’, 0, NULL)n#4 {main}n thrown in /var/www/mautic.eafs-info.com/public_html/vendor/symfony/debug/ErrorHandler.php on line 389, referer: http://mautic.eafs-info.com/s/dashboard
[Tue Jul 26 12:00:33.797296 2016] [:error] [pid 5997] [client 81.150.28.115:57490] PHP Stack trace:, referer: http://mautic.eafs-info.com/s/dashboard
[Tue Jul 26 12:00:33.797306 2016] [:error] [pid 5997] [client 81.150.28.115:57490] PHP 1. {main}() /var/www/mautic.eafs-info.com/public_html/index.php:0, referer: http://mautic.eafs-info.com/s/dashboard
[Tue Jul 26 12:00:33.797312 2016] [:error] [pid 5997] [client 81.150.28.115:57490] PHP 2. Stack\run() /var/www/mautic.eafs-info.com/public_html/index.php:30, referer: http://mautic.eafs-info.com/s/dashboard
[Tue Jul 26 12:00:33.797319 2016] [:error] [pid 5997] [client 81.150.28.115:57490] PHP 3. Symfony\Component\HttpFoundation\Response->send() /var/www/mautic.eafs-info.com/public_html/vendor/stack/run/src/Stack/run.php:14, referer: http://mautic.eafs-info.com/s/dashboard
[Tue Jul 26 12:00:33.797325 2016] [:error] [pid 5997] [client 81.150.28.115:57490] PHP 4. Symfony\Component\HttpFoundation\Response->sendContent() /var/www/mautic.eafs-info.com/public_html/app/bootstrap.php.cache:1507, referer: http://mautic.eafs-info.com/s/dashboard

Really annoying system this especially the lack of error reporting.

SMTP Server Test
Error 1: Error communicating with the IMAP server: can’t Connect to iredmail.eurogroup-me.net:993: Connection timed out.
Yet the next time it works no reason why

Setting up Abuse & Unsubscribe Boxes:
Error 2: Connection could not be established with host powermta.eurogroup-ms.net:2525 [Connection timed out].
Yet the next time it will pass as as Success. If fact 2 out of 3 or 1 out of 3 pure luck.

Sending eMails
One minute it connects and next time it fails pretty much a lucky bag… same as about one minute all mail is sent and the next test it cannot connect for 2 out of 5.

So what is the issue or how can i trace as the errors are sparse if at all. I assume it cannot talk effectively to another server on the same network so obviously a routing or similar issue.

Anyone suggest any way of tracing the problem.