Not able to create API Credentials

Product Support
1

In trying to create an API credentials set the NEW button cross keeps on turning and then just stops.



Running Mautic 1.2

Apache 2.2.26

PHP 5.4.43

MySQL 5.5.42-37.1



Please, advice.



Thank you.


2

In trying to create an API credentials set the NEW button cross keeps on turning and then just stops.

Running Mautic 1.2
Apache 2.2.26
PHP 5.4.43
MySQL 5.5.42-37.1

Please, advice.

Thank you.

3

Hi, I tested it and it works for me. Maybe try another browser and if possible, open a developer tools (press F12), navigate to Console tab and then press the new button. Do you see some error message? If yes, please, copy-paste it here.

4

Well, I could go to the API Credentials pages, and also the Configuration pages early on when I installed Mautic. However, now I cannot get to the Configuration page, and clicking on the New button in the API Credentials goes dead after a few seconds.

I have tried, Google Chrome, Firefox, Safari, and Microsoft Edge the same things happens. There is no error messages in the Console of Development Tools.

Please, advice.

Thank you in advance.

5

Look for an error message. It can be in app/logs folder or in the server error log. Also, try to clear cache (remove app/cache folder). Maybe only cache is outdated.

6

I think I solved it. I initially installed Mautic in a root/mautic folder and then changed the mautic to a different name afterwards. That may have caused the issues. I have reinstalled it this time under the proper folder and it is working now.

Thanks for the assist.

7

The problem is actually (or also) due to the CloudFlare. I have to turn it off (or pause the service) to allow Mautic to work properly. I am figuring out how to isolate the Mautic subdirectory from being cached by CloudFlare.

8

It works properly now after excluding the Mautic subdirectory from being cached by CloudFlare.