Preference center not working!

Product Support
1

My software
My Mautic version is: 2.15.2
My PHP version is: 7.2
Self hosted version
OS - ubuntu 18 x64

My problem is: When i click in email unsubscribe, i redirected to mautic wehere i see message “Record not found.”
link like - https://example.com/email/unsubscribe/5dd3b3f99e8fa

These errors are showing in the log: Can’t find errors about that in nginx or php.

Steps I have tried to fix the problem: i’m trying create own custom preference center but it’s not helping at all.

2

Are you clicking Unsubscribe from an example email you sent to yourself from the Email page?

image

If so, that’s the problem and you should send yourself a working copy of the email, not an example.

3

no. i’m sending example on my email.

4

send segmnet email or email via campagin please , on test an example , token is not working.:slightly_smiling_face: