Problem adding contacts to segment

Product Support
1

Hi

We’re experiencing an issue regarding contacts added to a segment.

Cronjob is correctly configured and working (adding contacts to the segment) but when we open the segment no contacts are displayed (empty) but we can see that 32 contacts are added to this segment.

Any idea about what’s happening?



Thanks for your suggestions.

2

Hi
We’re experiencing an issue regarding contacts added to a segment.
Cronjob is correctly configured and working (adding contacts to the segment) but when we open the segment no contacts are displayed (empty) but we can see that 32 contacts are added to this segment.
Any idea about what’s happening?

Thanks for your suggestions.

3

I can see perfectly contacts added to a segment created using a form for example, but in this case can’t see nothing inside segment.
Cronjob that we’re using to update is:

“…/public_html/mautic/app/console mautic:segments:update --env=prod”

Message received:
Note: Segment 6
Reconstruir contacto para el segmento 2
0 total de contacto(s) a ser añadidos en lotes de 300
0 total de contacto(s) a ser removidos en lotes de 300
0 contacto(s) afectados

Reconstruir contacto para el segmento 1
0 total de contacto(s) a ser añadidos en lotes de 300
total de contacto(s) a ser removidos en lotes de 300
0 contacto(s) afectados

Reconstruir contacto para el segmento 3
0 total de contacto(s) a ser añadidos en lotes de 300
0 total de contacto(s) a ser removidos en lotes de 300
0 contacto(s) afectados

Reconstruir contacto para el segmento 6

32 total de contacto(s) a ser añadidos en lotes de 300
0/32 [>---------------------------] 0%
3/32 [==>-------------------------] 9%
6/32 [=====>----------------------] 18%
9/32 [=======>--------------------] 28%
12/32 [==========>-----------------] 37%
15/32 [=============>--------------] 46%
18/32 [===============>------------] 56%
21/32 [==================>---------] 65%
24/32 [=====================>------] 75%
27/32 [=======================>----] 84%
30/32 [==========================>-] 93%
32/32 [============================] 100%
0 total de contacto(s) a ser removidos en lotes de 300
32 contacto(s) afectados

But any contact is displayed when I activate the filter.

Any idea?
Thanks in advance for your time.

4

When you go the the newly added contact (via form) and from there to the contat’s preferences: do you see the correct segment(s)?

5

@PeterTL Good question…!!!
I’ve tried to add Manually the segment to a contact and increases the quantity 32 to 33. The only visible contact is this one manually added. I’ve searched manually a contact that accomplish the segment criteria (URL visited) and I cannot find anyone. ¿Is possible that contacts no visibles in the segment are anonymous and for that reason are not displayed because are not identified yet? ¿Any idea on how to check-it out?

6

Thanks @PeterLT for your suggestion. It seems that this is the answer !! :slight_smile:
I’ve created other similar segment (Visit a certain URL) after being sure that an identified contact has visited it and I can see the contact information in this segment !!! In this case the segment has 23 contacts and only 2 visibles.
Case closed !!

Thanks again.
Everything is going perectl !!