Problem installing mautic 5 new installation

Product Support Mautic 5 Install/Upgrade Support
1

Your software
My Mautic version is: 5.0
My PHP version is: 8.0
My Database type and version is: mysQl 5.7

Your problem
My problem is:
just go to install new mautic 5.0 ehen go to the installer path
https://bkalut.co.il/mail5/installer
got this error
The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.
i have mautic 4.4 installed on my server ok.
These errors are showing in the log:
no log file
Steps I have tried to fix the problem:
i’v no idea what to do file permisssions is ok

2

Hi there,

Please check the var/logs folder for the error logs, without that we can’t really help troubleshoot at all.

You might also check the Apache/NGINX logs also.

3

There is no file in val/logs folder. Mautic 4.4 is working fine in my server.

4

Without any logs no one can provide any help.

  • Check logs in MTCDIR/docroot/var
  • Check logs in MTCDIR/var
  • Check apache/nginx logs
  • Check php logs (check your php.ini to find them and ensure that they are acutally produced)
  • Set APP_DEBUG=1 in your .env

Besides that, two classics:

  • Check your PHP Version M5 needs 8.x
  • Check file access permissions.
5

Do you have node installed? This cause the problem for me once.

6

what do you mean MTCDIR?
in mautic var/log there is no log file
php version is 8.0
what do you mean * Set APP_DEBUG=1 in your .env?
in apache log there is no relevant log

7

This is a placeholder for the directory you installed mautic to.

Open your .env file in your root mautic folder and change the value for APP_DEBUG from 0 to 1.

8

thank you.
i check there is no relevant log bnot php log not apache log and also there is no log file in mautic log.
i use php 8.0
it is a clean instalation files as taken from mautic i just go to install and it is not eorking . i have matic 4.4 working on same serve work fine.
i change .env file for debuging mode - nothing changed
here is the lin to installation that not work
https://bkalut.co.il/mail5/installer
jope anyone have any idea what to do.
file permissions is ok
i dont have node installed
before i begun installing ther was error of permisions i solve this problem by deleting

Deny access via HTTP requests to all PHP files.

<FilesMatch "\.php$">
   Require all denied
 </FilesMatch>

in .htaccess file
but than the other problem occur

9

I’m very sorry, but the way you write is hard to read and confusing.

Additionally, you don’t provide enough information to assist you further. At least for me, it is not possible to help you here.