Installation Error

Product Support
1

Hello,



I installed Mautic with Softaculous installer. The install seemed to go fine but I get this error when I go to the site:



The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.

System administrators, check server logs for errors.



I can log into the site and it displays the dashboard but none of the links seem to work. SOmething seems to run at the top but the page doesn’t change.



PHP:5.3.29

MySQL:5.6.23

Apache:2.2.31



It says: System administrators, check server logs for errors. But the server hasn’t logged any errors for this in cpanel. Where would I find the error?



Thanks in advance,



-Manthu.

2

Hello,

I installed Mautic with Softaculous installer. The install seemed to go fine but I get this error when I go to the site:

The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.
System administrators, check server logs for errors.

I can log into the site and it displays the dashboard but none of the links seem to work. SOmething seems to run at the top but the page doesn’t change.

PHP:5.3.29
MySQL:5.6.23
Apache:2.2.31

It says: System administrators, check server logs for errors. But the server hasn’t logged any errors for this in cpanel. Where would I find the error?

Thanks in advance,

-Manthu.

3

Hi,

Mautic has its errors in app/logs folder. Check if there are some. If none of the links work, my guess is that .htaccess is not allowed.

Also, check Mautic requirements:
https://www.mautic.org/download/requirements/

Mautic needs at least PHP 5.3.7. Your PHP is really, really, really outdated:
http://php.net/supported-versions.php

I’d suggest to update to PHP 5.6. Mautic will drop support for PHP 5.3 in the near future.

4

I finally installed it.

I found the error here “Bitnamimautic-1.2.3-0apache2logs” and it said:

“[2016-01-26 05:11:42] mautic.ERROR: Fatal: Maximum execution time of 120 seconds exceeded - in file C:Bitnamimautic-1.2.3-0appsmautichtdocsvendordoctrinedballibDoctrineDBALDriverPDOStatement.php - at line 35 [] []”

So I went to “C:Bitnamimautic-1.2.3-0php” opened php.ini with notepad (you must have visible extensions, other wise you won’t be able to see the file, and changed “max_execution_time = 300” it was on 30 sec before the change. Then restarted MySQL and Apache, and voila!!! is working perfect.

5

i had the same error and tried your solution but i am still having a problem
please help