Recurring campaign queries

Community Blog
1

Hi everyone,

I’m building usage-based lifecycle campaigns in Mautic 6.07

My setup is:

  • Dynamic Segment: Storage Usage ≥ 80%
  • Campaign source: the segment above
  • Campaign:
    • Send storage warning email with buy add on message
    • Wait 30 days
    • Change Campaigns → Restart Current Campaign

My questions are:

  1. When “Restart Current Campaign” executes, does Mautic first verify that the contact still belongs to the source segment?
  2. If the contact has fallen below 80% and therefore left the segment during the 90-day wait, will the restart be skipped?
  3. Or does the restart ignore the source segment because the contact is already associated with the campaign?
    4. Do i need to turn on toggle Allow contacts to restart campaign and also set restart this campaign in ACTIONS (change campaign option)
    5. Does it makse sense to send useage based alerts from mautic or should back end handle it especially for 100% useage notifications.

I’m trying to determine whether this is a supported pattern for recurring usage notifications or whether I should instead re-trigger the campaign externally.