It would be great to have reply detection to stop follow ups or change campaign once a contact respond. So once you start dealing with a contact directly they stop receiving further marketing emails and follow-ups until further notice. As it stands many people (myself included) are spending hours ea…

Agreed, this would be a great time saver and seems like something that should be in the campaign builder.

Any news about this? It would be very useful!

In my opinion, this is the biggest single feature missing from Mautic. There was a ton of discussion about it on Gibthub . For clarification, Mautic does have the ability to track a single “Monitored Inbox” for replies and bounces but it really needs to track replies for every Mautic user. If you …

+1 guys at my marketing dept. are always asking for this feature.

[image] gabe: For clarification, Mautic does have the ability to track a single “Monitored Inbox” for replies and bounces but it really needs to track replies for every Mautic user. I’ve updated the title of this feature request to ensure that it is clear what you are requesting.

As an update to this, Mautic 3.1.0 includes a new API endpoint that lets you manually mark an email as replied. Not a full solution, but a lot better than nothing…

Is there any plan to add this feature (have separate “monitored inbox” for replies for each Mautic user) to Mautic v3? This feature is important.

Reply Detection for more than one inbox

Ideas and Feature Requests

lucagitec June 10, 2019, 5:16am 4

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Reply Tracking not working Product Support	2	206	December 5, 2023
Adding "Replies to email" to Campaign Decisions Development	10	1741	February 2, 2020
Reply email action in Launch builder Product Support	3	341	February 2, 2020
Mautic Campaign Reply Decision Branch Not working as expected Product Support	7	250	December 30, 2023
Use mautic to capture feedback via email response General Discussion	0	335	November 5, 2022

Reply Detection for more than one inbox

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