Segment email behaviour question

[robm]

Got a basic question that I thought I new the answer to but now I am not so sure.

I created a segment email and sent it to a segment.

I assumed that new people who are added to that segment would get the email on being added to the segment. I am pretty sure that is how it is supposed to be.

But today I added a new person to the segment and the email was not sent to them. It did show as pending in the email stats, but was never sent. When I manually triggered the segment email to send to the segment, the pending email was sent.

Do I have to manually send to send mail to new segment members, or should it happen automatically, once a segment email has been published and the initial send done?

[plato39]

In my experience, if you add contacts to a segment with a segment email you need to send it manually every time new contacts are added - they appear as ‘pending’.

To make the email send automatically, as new contacts are added to the segment, you need to set a publish / un-publish date/time for that email. If you use this method you should not click ‘send’, as the automation you have set will do this for you - and you might send duplicate emails.

[EJL]

setup mautic:broadcast:send cron with --email flag. Make sure the segment email has “Published date” selected or it will likely fail

[plato39]

You don’t have to set an unpublish date. But it can be useful for time specific mailouts (eg invites for events). This is an old post but it clarifies it: How do you schedule broadcast emails in mautic? I can't find it - #2 by yaniss

[joeyk]

Plz note:
If you don’t set the unpublish date, and you add contacts to this segment, than they will automatically get your outdated mail.