Segment Filters Don't work

Product Support
1

Hi,



I have created 3 new segments in which I want to filter the existing contacts based on their points. But the segment is not filtering the contacts at all. E:G:

I used the filter in Segment

Chose the Points filter

Point – Equals – to 4

But contacts which have 4 as their points, do not filter in this segment. It is just empty.

I tried to test using a specific email id as the filter, it still doesn’t work.



Where am I going wrong? Or is there a problem which I am unaware of?



Would appreciate your help.



Thanks

Madhur

2

Hi,

I have created 3 new segments in which I want to filter the existing contacts based on their points. But the segment is not filtering the contacts at all. E:G:
I used the filter in Segment
Chose the Points filter
Point – Equals – to 4
But contacts which have 4 as their points, do not filter in this segment. It is just empty.
I tried to test using a specific email id as the filter, it still doesn’t work.

Where am I going wrong? Or is there a problem which I am unaware of?

Would appreciate your help.

Thanks
Madhur

3

@Madhur

What is your mautic version ?
Where you install mautic?
Your mautic self hosted or cloud?
Have you set up cron jobs ?