Send diff emails depending on form submission results

Product Support
1

Hi,



Just discovered Mautic. At my last company we were using Infusionsoft so I was stoked to find an open source alternative.



Infusionsoft is very powerful and Mautic is only starting her development journey. With time I am sure she will match and surpass IS. Nonetheless, as I have an IS back ground I am looking for some functionality I was used to in IS. Does any of the following exist currently?


  1. The ability to send different emails depending on the options chosen on a form. For example, if a prospect chooses Australia as his country in the form, I would like to send an email that has Australia specific content.


  2. Is it possible to insert links into emails that Mautic monitors? So if a lead clicks a certain link in the email, it triggers a different leg of the campaign, or some other action, such as moving to another list.


  3. A decision making ability, for example as one would use in a NPS service quality campaign. If the lead selects 9 or 10/10 send a certain email, if the lead chooses 6,7, or 8 send a different email and so on?



    Any guidance on these matters would be greatly appreciated.



    Thanks



    Rob
2

If it’ll work for you well, use it. There is many ways how to achieve it.

If you’r using Allyde’s service mautic.com, please, contact their support. But I think they updated to 1.2.2 already so you can try to find the Field Value conditions in the Campaign Builder now.

Yep, I just checked my mautic.com Mautic instance and it’s there.

3

Hi,

Just discovered Mautic. At my last company we were using Infusionsoft so I was stoked to find an open source alternative.

Infusionsoft is very powerful and Mautic is only starting her development journey. With time I am sure she will match and surpass IS. Nonetheless, as I have an IS back ground I am looking for some functionality I was used to in IS. Does any of the following exist currently?

  1. The ability to send different emails depending on the options chosen on a form. For example, if a prospect chooses Australia as his country in the form, I would like to send an email that has Australia specific content.

  2. Is it possible to insert links into emails that Mautic monitors? So if a lead clicks a certain link in the email, it triggers a different leg of the campaign, or some other action, such as moving to another list.

  3. A decision making ability, for example as one would use in a NPS service quality campaign. If the lead selects 9 or 10/10 send a certain email, if the lead chooses 6,7, or 8 send a different email and so on?

Any guidance on these matters would be greatly appreciated.

Thanks

Rob

4
  1. It is possible with the Form/Lead Field Value condition added to Mautic 1.2.1.
  2. Mautic monitors email link clicks, but the campaign decision which could track this is not in place yet. I think there is a feature request for it already.
  3. It could be possible because of Field Value conditions, although it is not possible to create one event for values 6, 7 or 8, it has to be 3 events.
5

Thanks Escopecz,

I am using the Allyde hosted version of Mautic, how do I know what version that is?

Where can I find instruction, or documentation on how set up the functionality discussed in points 1 and 3?

Regards

Robin

6

Think I may have figured it out. Am I on the right track.

The lead is added to a smart list based on the options selected in the form. In this case I want country specific emails to be delivered. So I create smart lists that add people to each country list based on the form. Then I build a campaign that sends an email to the members of the smart list.

Is there a better way to achieve the desired outcome?