Sending mail to old contact of last week + new contact in this week - in Campaign

Product Support Mautic 3 - Install/Upgrade Support
1

Hi

We are using Template Email → running campaign

assume in

  • 1st week - 30 leads came; added in excel sheet; contacts imported; campaign run - All Good
  • 2nd week - 5 more leads came; all new leads; APPENDED in same excel sheet; contacts imported, campaign run - it is sending mail to new leads only -

But we want that existing leads (30 of last week) should also get the mail - as its a new content created week on week -

Seems it is not possible ?

@mikew @joeyk

2

Hi, what is the source on the campaign? A segment?
If so, did you push the contacts into the segment or you gave them a tag, that is the filter for the segment?
Also:
Is the problem, that you added a second email to the campaign and the campaign didn’t run for the first batch of people?
Thx

3

Hi Joe. thanks for quick reply

Yes, Source is Campaign

contacts are added to segment via Tag
1st week campaign sent mail to 30 contacts
2nd week campaign sent mail to 5 new contacts - and not to old ones.

Thanks

4

Problem statement is that we want to send mails to the older contacts as well - so 30 + 5