I’m trying to figure our the preference center and how working with it correctly.
My goal is to have in an email template two URLs: 1. Unsubscribe 2. Preference center
This is for the contact to be able to just quickly unsubscribe from everything, or just change his preferred channel.
The issues I face are as follows
- Using a custom preference center landing page, is kind of removing the option to just click “unsubscribe” because now the link will open the preference center. Is there a way to include both links in a template?
- When building a custom preference center but only adding the “preferred channel” component, it will always unsubscribe the contact from all channels when saving. I found out that the “channel frequency” component has to be included in the template in order to eliminate this issue. Why is it so? I do not want to confuse the contact with scheduling “offline” time, as it’s way overkill.
- And if using the channel frequency component is mandatory, how can I just use the part with the checkboxes, without the scheduling/frequency part.
- Is it possible to add an “Unsubscribe from all” button in a custom preference center? Because if we support 5 channels, it’s way too complicated for a contact to just stop receiving messages from every channel.
Thanks in advance.