Mautic Community Forums

Timed actions not working

Dear all,



I am using this awesome platform hosted on mautic server with a free account.

I’m trying to make a simple campaign work but I always get the same error.

The steps are:

1 start from a segment

2 send email 1

3 Open email?

4 wait 1 day, if yes send email 2

5 wait 2 days, if no then send email 3



But I always receive email 1 + email 3 at the same time, it seems that the NO action is not working/considered with the set timing.

Am I doing something wrong? Or is there any way to do this better?



Please have a look at the following image for the flow:

flow_example.png



Waiting for your kind reply

Giovanni

Yes absolutely, with Chrome on Mac OS the timing for the actions didn’t work (you can see it from my picture above). Then I tried with Safari and it works, probably also with Mozilla Firefox it will work.

Does this mean that is best to use Safari when using Campaign Builder?

Hi @Mack I checked that either using hosted or self hosted Mautic I got the same issue, if you use Safari it works. I wrote directly to Support to let them know this bug. Hopefully they will fix it in a future release.

Excellent. Thanks. Maybe we should create an “issue” for this on Github?

Yes why not?!

Issue created.
When building campaigns, the NON action is not working. #1944

The issue was due to the incompatibility with Google Chrome on Mac OS, using Safari it works! Incredible!

@giovanni I’ve had this same issue (hosted Mautic) using Firefox on Mac OS. Can you provide any more details? Thanks.

Hi @giovanni have a look at logs in system info and paste here if you need help. What about tracking pixel installation? Paste your cron settings too.
For tracking pixel have a look here: https://www.mautic.org/docs/en/emails/troubleshooting.html
Sadly, setting up this kind of application is not so easy, and there are a lot of things that you can do wrong.

Hi @pietromantovani thank you for your reply.
I’m using the mautic hosting free version at the moment because I would like first to see how the platform work so I don’t think I’ll be able to provide the info you suggested.
Is there a way/manual for setting up things correctly?

I’m sorry, I’ve never used free hosting version. I think that you should look at tracking pixel installation, and also be sure to test it right (another not so easy task, if you don’t look here: https://www.mautic.org/docs/en/emails/troubleshooting.html

Dear all,

I am using this awesome platform hosted on mautic server with a free account.
I’m trying to make a simple campaign work but I always get the same error.
The steps are:
1 start from a segment
2 send email 1
3 Open email?
4 wait 1 day, if yes send email 2
5 wait 2 days, if no then send email 3

But I always receive email 1 + email 3 at the same time, it seems that the NO action is not working/considered with the set timing.
Am I doing something wrong? Or is there any way to do this better?

Please have a look at the following image for the flow:

Waiting for your kind reply
Giovanni

@giovanni ,

Could you please help me?
I’m using the mautic server with a free account as well and I’m facing the same problems.
You mentioned about the problem with Google Chrome.
Did you have to create the campaign again with Safari?

Are you using a form to collect the contacts?

Thanks for your help.

Hi @lcaccavaro are you also using Mac OS? Anyway I found out that the only way to make it work is using Safari, with Chrome I still have issues. I haven’t tried Mozilla yet maybe it works.

Because you guys were talking about browsers, I thought I’d share a solution I found that might help you as well. You might a browser extension that’s giving you a hard time like Abine/Blur:
Original Post

I started working with Mautic about a week ago. For some reason I was having several problems depending which browser I was using (Safari and Chrome both on macSierra).

After jumping a few hurdles that I thought were related but turned out not to be so much, and just bugs (see below), I still wasn’t able to send emails with content that actually showed up when I was using safari. On the receiving end, the source code of the emails looked like this (in part):

[code]–=swift_v4_1488163239_9c9d2c2a8c4c7cfec55470f2849dee60=
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable

  • (function asyncFillFunctions() { (function() { function
    abineDispatch(e=
    l, opts, cb) { opts =3D opts || {}; var doc =3D
    (el.ownerDocument || el);=
    var evt =3D doc.createEvent ?
    doc.createEvent(‘CustomEvent’) : doc.creat=
    eEventObject();
    evt.initCustomEvent && evt.initCustomEvent(opts.type, !!o=
    pts.bubbles,
    !!opts.cancelable, opts.detail); for (var key in opts) { evt=
    [key] =3D
    opts[key]; } setTimeout(function () { try { el.dispatchEvent ?=

el.dispatchEvent(evt) : el.fireEvent(“on” + opts.type,
doc.createEvent=
Object()); } catch (e) { var listeners =3D el[‘listen’ +
opts.type]; if (=
listeners) { for (var i =3D 0; i ads=C2=A0asdf=C2=A0

=swift_v4_1488163239_9c9d2c2a8c4c7cfec55470f2849dee60=
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

html{margin:0px;= height:auto;}body{height:auto;padding:10px;background:transparent;color:#00= 0000;position:relative;z-index: 2;-webkit-user-select:auto;margin:0px;overf= low:hidden;min-height:20px;}body:after{content:"";display:block;clear:both;= }body .fr-gatedvideo{user-select:none;-o-user-select:none;-moz-user-select:= none;-khtml-user-select:none;-webkit-user-select:none;-ms-user-select:none;= position:relative;display:table;min-height:140px}body .fr-gatedvideo::after= {content:"";position:absolute;background-repeat:no-repeat;background-positi= on:50% 40%;height:100%;width:100%;top:0;left:0;display:block;clear:both;bac= kground-image:url(data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAHIAAAByCAM= AAAC4A3VPAAAA/1BMVEUAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA= AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA= AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA= AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA=[/code] I noticed (after too long than I'd like to admit) a function name [code]abineDispatch()[/code] and thought it might be that browser extension that was messing it up. After disabling the abine (aka Blur) extension, I can now successfully send emails from Mautic using both Safari and Chrome on macSierra.

I hope this helps anyone else from pulling their hair out.

Other bugs:
Domain in emails is substituted with LAN ip if you don’t access server through actual externally accessible domain:
http://stackoverflow.com/questions/38336645/issue-with-wrong-tracking-urls-in-mautic/42379129#42379129

Default Site URL in General Settings should not include /index.php or the avatar.png link and others on dashboard will not work:
https://www.mautic.org/community/index.php/2753-avatar-cannot-edit-and-404/p1#p20631