Mautic Community Forums

Tracking pixel image approval

Hello,

I’m testing some campaigns based on email reading event, but unfortunately if the user do read the email without approving remote content, the tracking pixel is not loaded and my stats are not updated, but worse the user will receive a message directed to “non reading users” even if he got all the info in the previous mail.

Is there a way (or a trick) to solve this issue?

Thanks,

Carlo

Hello,
I’m testing some campaigns based on email reading event, but unfortunately if the user do read the email without approving remote content, the tracking pixel is not loaded and my stats are not updated, but worse the user will receive a message directed to “non reading users” even if he got all the info in the previous mail.
Is there a way (or a trick) to solve this issue?
Thanks,
Carlo

This look that you are using Microsoft Outlook Email client or your email reputation is low or is flag as spam