Mautic Community Forums

Trigger Action On Email Reply

It would be useful to be able to trigger an action in the campaign builder when a lead replies by email. The action should be triggered on a specific email address or subject line.



One use of this is to have leads reply by email and then Mautic sends them a lead magnet. The email reply is extremely useful because most email service providers will automatically white label the email address an email sent to. This means a higher delivery rate and better inbox on Gmail hopefully bypassing the Promotional box.



This is such a successful technic that several of the big ESPs offer this option now, Additionally, there are reply by email opt-in forms specifically for this.

It would be useful to be able to trigger an action in the campaign builder when a lead replies by email. The action should be triggered on a specific email address or subject line.

One use of this is to have leads reply by email and then Mautic sends them a lead magnet. The email reply is extremely useful because most email service providers will automatically white label the email address an email sent to. This means a higher delivery rate and better inbox on Gmail hopefully bypassing the Promotional box.

This is such a successful technic that several of the big ESPs offer this option now, Additionally, there are reply by email opt-in forms specifically for this.

Fantastic Idea.