Unable to edit some Contacts

Your software
My Mautic version is: v3.0.2
My PHP version is: 7.2.33

My problem is:

I’m having trouble with some contacts, I can’t edit them and also I can’t access the edit section.
I don’t have that problem with all the contacts, just a few of them and I just can’t tell the difference
btw the ones that I can and the ones that I cannot.

Here I’ve uploaded a video to show it:

Also when I try to edit one of this contacts via Zapier I receive “error #500

If anyone can give me a clue on how to solve this, I would really appreciate it!

These errors are showing in the log:

[2020-08-23 00:00:03] mautic.NOTICE: Symfony\Component\Filesystem\Exception\IOException: Failed to remove file “/var/www/vhosts/mail.werecruit.it/httpdocs/var/cache/pro~/translations/catalogue.es.gUfYNxr.php”: unlink(/var/www/vhosts/mail.werecruit.it/httpdocs/var/cache/pro~/translations/catalogue.es.gUfYNxr.php): Permission denied. (uncaught exception) at /var/www/vhosts/mail.werecruit.it/httpdocs/vendor/symfony/filesystem/Filesystem.php line 183 while running console command cache:clear
[2020-08-23 00:00:03] mautic.WARNING: Command cache:clear exited with status code 1

Steps I have tried to fix the problem:

  • Clear Cache
  • As a work arround what Im doing when I need to edit a contact that is having this behavior, I create a new contact and after that I combine both. When I do that, then I can Edit it.

Try resetting your Permissions for your Mautic install