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Hi Peter,

Here is the link http://www.unum.co.za/stockalert/

At the bottom of that page is basically my sign up

Hi Peter,
Here is the link http://www.unum.co.za/stockalert/
At the bottom of that page is basically my sign up

Hi Francois,

I subscribed some seconds ago. The “correct” way would be:

  1. You create a test email including the unsubscribe token
  2. You create a test segment with only me inside
  3. You create a test campaign which combines both the email and the segment
  4. Fire :slight_smile:

Just saw you subscribed, I sent you a mailer I popped out this morning, without a subscribe button.
Added the links at bottom, I will quickly create a test segment for that.

Think I should quickly set that up and re test, unless this works of course :slight_smile:

Both the direct link and the one masked by your email provider don’t work. That’s strange.

Did you send the link out of a campaign?

The unsubscribe URL (or form) only works if the email was sent via a campaign or a form action.

There are two more ways to send emails:

  1. In email detail view, “Send Example”
  2. In contact details view, “Send email”

In these two ways the unsibscribe link does not work.

I usually send from Channel > Emails.
From there I sent this to you as an example “Send Example”.

[b]There are two more ways to send emails:

In email detail view, “Send Example”
In contact details view, “Send email”
In these two ways the unsubscribe link does not work.[/b]

Does that mean in order for the link to work I’d have to build a new Campaign for every mailer?

Yes, you either need to send the email from a campaign or a form action. When you use “send example”, the unsubscribe link does not work.

To test the link, you would have to do what I wrote there: https://www.mautic.org/community/index.php/8423-unsubscribe-button/p1#p25724

Hi Peter

Sorry been overly busy on my side, and I’ve probably been spamming you throughout (apologies for that)

I am going to try and mail out of campaign today, but I agree with what you said, it should dynamically change wherever it’s sent from.