Blank Screen on install

Product Support
1

Hi, I have downloaded a copy of Mautic from https://www.mautic.org/download

and I’m trying to install it on a shared hosting with CPanel.

Code:
PHP Version 5.4.42 MySql 5.6.23

I created
Code:
/mautic/app/logs
and
Code:
/mautic/app/chache/prod
and I made them writeble.

When I browse to http://www.servizimultimediali.net/mautic/installer I get a blank screen without any output.

In CPanel, under Error Log I find no problem.

I placed
Code:
error_reporting(-1)
,
Code:
display_error("1")
in
Code:
/mautic/index.php
but I get no output.

Any ideas?
Thanks
2

Hi, I have downloaded a copy of Mautic from https://www.mautic.org/download
and I’m trying to install it on a shared hosting with CPanel.

PHP Version 5.4.42 MySql 5.6.23

I created /mautic/app/logs and /mautic/app/chache/prod and I made them writeble.

When I browse to http://www.servizimultimediali.net/mautic/installer I get a blank screen without any output.

In CPanel, under Error Log I find no problem.

I placed error_reporting(-1), display_error("1") in /mautic/index.php but I get no output.

Any ideas?
Thanks

3

Is there a way to debug Mautic install?

4

Hi paladinodeimari,

My first guess is that the error log can’t even be written properly you might be running out of php memory. Try option #2 and #3 from this list:

http://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/

The php.ini or the .htaccess. Also you might try creating a simple phpinfo script to see what the current memory limit is.