Bounces aren't showing in report

Product Support
1

Your software
My Mautic version is: 3.1.2
My PHP version is: 7.2.34
My Database type and version is: 10.2.10-MariaDB MariaDB Server

Your problem
My problem is:
Bounces are not appearing in reports.

These errors are showing in the log:
None appear relevant

Steps I have tried to fix the problem:

I’m using SES to send email and SNS -> https://mautic.mysite.com/mailer/amazon/callback to catch bounces and complaints. I’ve setup a few test users pointing to the SES simulator:
bounce+testuser1@simulator.amazonses.com
complaint+testuser2@simulator.amazonses.com

When I send email, the test contacts are marked as “do not contact” or “email bounced”.
However, the graph in Channels -> Emails -> Test Email shows 0 bounced emails.
Additionally, custom reports aren’t showing bounces associated with emails or contacts.
Data Source: Emails, Data: “Bounced” is showing empty.
Data Source: Emails Sent, Data “Bounced” is showing empty.

Email opened / sent / click metrics appear to be working.

Any thoughts on what’s going on?

Thanks!

1 Like
2

i Think it is related to https://github.com/mautic/mautic/issues/8153

3

Thanks for the suggestion @ascholten.

That issue appears to be with webhooks sent by Mautic to 3rd party services. Am I interpreting that correctly?

My issue is with AWS SES sending bounces & complaints to Mautic via /mailer/amazon/callback.

Is this working for others? Like I said, contacts are being updated, but the reporting is off.

1 Like
4

did you ever resolve your issue? would be keen to understand resolution?