My Mautic version is: 3.1.2
My PHP version is: 7.2.34
My Database type and version is: 10.2.10-MariaDB MariaDB Server
My problem is:
Bounces are not appearing in reports.
These errors are showing in the log:
None appear relevant
Steps I have tried to fix the problem:
I’m using SES to send email and SNS -> https://mautic.mysite.com/mailer/amazon/callback to catch bounces and complaints. I’ve setup a few test users pointing to the SES simulator:
When I send email, the test contacts are marked as “do not contact” or “email bounced”.
However, the graph in Channels -> Emails -> Test Email shows 0 bounced emails.
Additionally, custom reports aren’t showing bounces associated with emails or contacts.
Data Source: Emails, Data: “Bounced” is showing empty.
Data Source: Emails Sent, Data “Bounced” is showing empty.
Email opened / sent / click metrics appear to be working.
Any thoughts on what’s going on?