Campaign Manager: Scheduled Campaigns and updated preferences

Product Support
1

Hi Guys,

We’ve got a campaign set up to run with a 48hr delay on the initial segment. If in that window the communications preferences or email address update for the player, does that update too?

For example:

  1. Monday: Customers A & B enters a new email campaign.
  2. Campaign Manager has a “wait 2 days” criteria
  3. Tuesday: Customer A’s data changes so they no longer fit in the segment criteria; Customer B changes their email address & the field updates accordingly
  4. Wednesday: The email sends.

In this instance, do Customers A & B receive an email, and if yes, to which email addresses?

Any ideas?

2

Hi,

  1. Email will be sent to the email address in the system at the moment when it’s sent, not when it’s scheduled.

  2. If a contact is not a member of the segment, will be kicked out from the campaign and all previously scheduled actions will be undone.

So my answer would be:

“A” won’t recieve any email
“B” will get an email to the new address

3

Hi Joey,

Thanks for the clarification. I thought you said on the training course that it was scheduled via the USP before “wait 2 days” rather than after. My bad. Happy days all round.

cheers mate.

4

You are welcome.
Yes, content is scheduled, but will be delivered to the actual email address.