Event reminders

[squareclamp]

Your software
My Mautic version is: 4.4.3
My PHP version is: 7.4
My Database type and version is: MariaDB 10.3

Your problem
Hi,

I’m looking for ideas on how I could implement reminder emails to users. Here’s what I’m designing for. User registers appointment on website, send confirmation emails immediately and reminder emails 1 day and 1 hour before the appointment.

I’m thinking of have custom item - appointment associated with user and appointment has appointment time. Is there a way to access current date or time when comparing values in this prompt in campaign builder? Any other suggestions to achieve the same goal would be great. Thanks!

[squareclamp]

Seems like this can be done by using date custom field on contact and “date” operator. But date operator is not available for date fields in custom item.

[robm]

I assume by custom item you mean a custom field?

When you set up your custom field did you set it as a date field?

I can’t see any other reason why the date operator would not apply to a custom field that is date formatted.

[squareclamp]

Thanks for looking into this Rob. I forgot to mention I’m using custom objects plugin.

And here’s what my custom object looks like -