Mautic Community Forums

How to know if a contact has answered an email or not

Hello!



I would like to setup an email sequence campain like this one:



IF a contact is on a certain segment:

SEND email-1, IF contact ANSWER the email, STOP the sequence campain, IF the contact DID NOT answet the email do the following:

SEND email-2, IF contact ANSWER the email, STOP the sequence campain, IF the contact DID NOT answet the email do the following:

SEND email-3, IF contact ANSWER the email, STOP the sequence campain, IF the contact DID NOT answet the email do the following:

SEND email-4, IF contact ANSWER the email, STOP the sequence campain, IF the contact DID NOT answet the email STOP de campain.



The main trigger I would like to use is “if a contact has answered an email or not” Is it possible?



I would like to setup 4 emails sequences and when someone answers one of the emails, I would like to stop sending the sequence, because when the person answers it, it will not make any sense to send the others emails.



I understood that to set this up I will need to select a “Decision” called for example " Answerd an email" but I was not able to find it.



Screenshot here:

https://imagebin.ca/v/3e6jaGOOa1ul



I understood as mautic monitore inbox to search for bounces and unsubscribers. So, as moutic does this, it would also tell me if any contact has answer a certan email from a campain.



Does anyone have already setup any thing like that?

Could you please help me?

Thanks in advanced

Hello!

I would like to setup an email sequence campain like this one:

IF a contact is on a certain segment:
SEND email-1, IF contact ANSWER the email, STOP the sequence campain, IF the contact DID NOT answet the email do the following:
SEND email-2, IF contact ANSWER the email, STOP the sequence campain, IF the contact DID NOT answet the email do the following:
SEND email-3, IF contact ANSWER the email, STOP the sequence campain, IF the contact DID NOT answet the email do the following:
SEND email-4, IF contact ANSWER the email, STOP the sequence campain, IF the contact DID NOT answet the email STOP de campain.

The main trigger I would like to use is “if a contact has answered an email or not” Is it possible?

I would like to setup 4 emails sequences and when someone answers one of the emails, I would like to stop sending the sequence, because when the person answers it, it will not make any sense to send the others emails.

I understood that to set this up I will need to select a “Decision” called for example " Answerd an email" but I was not able to find it.

Screenshot here:
https://imagebin.ca/v/3e6jaGOOa1ul

I understood as mautic monitore inbox to search for bounces and unsubscribers. So, as moutic does this, it would also tell me if any contact has answer a certan email from a campain.

Does anyone have already setup any thing like that?
Could you please help me?
Thanks in advanced

This feature is not available at the moment. You might want to take a look at the Mautic Github page: https://github.com/mautic/mautic/issues/

Maybe there is already a CR for this. If not, feel encouraged to input one - I will +1 it within 5 minutes. :slight_smile:

I’ve done it myself.

https://www.mautic.org/community/index.php/6404-did-the-lead-reply-to-email

The drawback is that it’s a workaround (not a proper solution) and can’t be used for decisions in campaigns.

To use it as a decision point, my code should be changed that instead of writing into DB, it should call Mautic’s REST API and add the lead (identified by the email) to a campaign where you can continue with activities (it is doable for sure).