Mautic Community Forums

Install through web installer failed before starting

Your software
My Mautic version is: 4.1.
My PHP version is: 7.4
My Database type and version is:

Your problem
My problem is:
I downloaded the production package which showed as “13 mautic-410”. When I change it to “13 mautic-410.zip” or “mautic.zip”, upload it to the webspace and extract the zip an unexpexted error occurs.

These errors are showing in the log:
none

Steps I have tried to fix the problem:
I tried to extract the package locally and upload the folder to the webspace, I get error messages again (you don’t have the right to adapt the files)
Tried also with the versions from github, same result.
Uploaded the files folder by folder. The errors occur only when i try to upload the app folder.

Is this a shared hosting with a cpanel? I think I save you lots of time and struggle saying that shared hosting will cause issues with Mautic.

No it is not… Alright I guess than I’ll try to get it set up on our server…