Mautic Community Forums

Issue with tracking links in emails

my software
My Mautic version is: 2.15.3
My PHP version is: 7.2.24

my problem
At some point, Mautic stopped tracking links in emails. Afaik links are supposed to be rewritten when the email is sent in order to be able to track clicks on those emails. So the links remain as they are, and clicks are not being tracked.

Steps I have tried to fix the problem: I have tried to update everything and clear the cache.

Hey Omer

What ESP are you using for deliverability ?

we’re using amazon simple email service, and emails are being sent successfully.

I have not used amazon, but had similar issues with SendGrid, had to reconfigure it in SendGrid settings. Sorry can’t help with this

How can this possibly be an issue of ESP ?

Links should be re-written in mautic before sending, it shouldn’t matter which smtp eventually shoots out the email

To capture link click events, Amazon SES replaces the links in your emails with links to a server operated by Amazon SES.

1 Like

I don’e see how this is relevant too. The link you sent is a guide on how to set link tracking in SES, while i want MAUTIC to do it, as it should.

Update: we got links to get re-written again (misconfiguration, it was toggled off), but the links are still not being tracked when clicked.

Possibly related to Click tracking not working