Hey, I have just installed Mautic 1.3. I have never used mautic before but a heavy user of Marketo/pardot/eloqua so very familiar with marketing automation.
Here are some of the issues that I got straight off the bat which meant that I couldn’t use mautic at all:
Lead lists
These don’t seem to work at all. I have tried basic filters such as email is not empty and it comes back with 0 leads. I have imported over 300 leads but for some reason the filters just dont work.
Ok I think this has to do with the cron tasks, I think they were not setup properly. Testing these now.
Email link tracking
These are not working either. I am not going into the builder but setting up a normal html email. I have tried both {externalllink=url} which seems to redirect the url but using a general url doesn’t seem to work at all.
I haven’t read through all the documentation but have gone through enough forum threads. It’s weird because it feels like I am the only one having these issues but at the same time, I am not doing anything wrong or out of the ordinary, these just seem to be basic things that should just work?
Hey, I have just installed Mautic 1.3. I have never used mautic before but a heavy user of Marketo/pardot/eloqua so very familiar with marketing automation.
Here are some of the issues that I got straight off the bat which meant that I couldn’t use mautic at all:
Lead lists
These don’t seem to work at all. I have tried basic filters such as email is not empty and it comes back with 0 leads. I have imported over 300 leads but for some reason the filters just dont work.
Ok I think this has to do with the cron tasks, I think they were not setup properly. Testing these now.
Email link tracking
These are not working either. I am not going into the builder but setting up a normal html email. I have tried both {externalllink=url} which seems to redirect the url but using a general url doesn’t seem to work at all.
I haven’t read through all the documentation but have gone through enough forum threads. It’s weird because it feels like I am the only one having these issues but at the same time, I am not doing anything wrong or out of the ordinary, these just seem to be basic things that should just work?
I have a similar problem with leads in that most no longer open so you cannot se their history. Have a look at the log (Settings > System Info > Log) to see if there is any error thrown in there. I have raised an issue on github:
@williamsdb, have you tried clearing the cache out? If not then I think it may be worth trying because this fixes some funny problems sometimes. You can just delete the app/cache/prod folder.
@williamsdb glad to have helped. If the issue you raised on github is longer valid then please close it so others do not waste time investigating the issue.
I’m not too sure if the upgrade process clears down the cache or not but it’s a good point if it doesn’t already. In that case I would change the issue title to something like “upgrade process should clear cache” and put a description of the issue.