Layout Break

Product Support
1

I don´t know exactly the reason, but after I created a few categories my layout suddenly broke.



Follow the print screen:

http://snag.gy/7C4f0.jpg



This is the second time i noticed that. It only fix when I install again

Anyone have noticed that too?

2

I don´t know exactly the reason, but after I created a few categories my layout suddenly broke.

Follow the print screen:
http://snag.gy/7C4f0.jpg

This is the second time i noticed that. It only fix when I install again
Anyone have noticed that too?

3

HI Filipe

This is the second time I’ve seen that break! We weren’t able to figure out what happened though. Could you help us try to figure out what the bug is?

What we found is that somehow some tags are being inserted into the source, and that breaks the layout.

  1. It could be your language. Try switching to english, clearing all your cache and see if that fixes it.
  2. It could be something to do with some non-english characters in your descriptions of different records (emails, campaigns etc…). Those get pushed into the notification module, and that looks like where its breaking.
4

this is really weird.
I have deleted everything (forms, emails and campaigns) and the bug still happened.
is there any way i can remove this notification module?

5

Could you look at the notifications table? Before you truncate it, would you mind saving a dump of it and sending it to us so we can inspect it? If that’s whats causing the issue we want to know what’s in there breaking it.

6

my knowledge in databse is not so good.
i just commented the line below on navbar.html.php file and it worked.

<?php //echo $view['actions']->render(new SymfonyComponentHttpKernelControllerControllerReference('MauticCoreBundle:Default:notifications')); ?>

I will try to fix that later and then i send you!

Thanks for your help!!!

7

Oh - did you ever try the language switch?

8

I did.
I put back to english, cleaned all the cache and then Ii deleted all the settings i had made.

9

@filipe,

Are you by chance using a {leadfield} token in a link or image source in an email?

Thanks,
Alan

10

Hey Guys! I have the same issue that Filipe. I start conversations with Chad some days ago.

It is really strange. Chad found that some tags are created automaticly (tags “”).

My question to Filipe are: Have you install into your computer the “Adobe Creative Cloud”?

I ask this because, some weeks ago, I descovered that this app afected all wordpress blogs (dashboard too). What happening? All text inside wordpress stayed BOLD.

Specifically a resource called: “Typekit”. When I turnoff the typekit, the problem with the wordpress was gone.

Until I know, the tag “Strong” in HTML means BOLD or something like that.

But the same doesnt happening with Mautic :confused:

Can be a conflit between Mautic script and Adobe Creative Cloud?

11

We believe this is happening with a combination of {leadfield} tokens, ckeditor, and notifications. Are you using any tokens appended to an image src by chance?

See https://github.com/mautic/mautic/pull/720 and https://github.com/mautic/mautic/pull/719.

Thanks!
Alan

12

Well, I did understand very well what do you explain, but I believe that my aswer is NO. I didnt use images in something inside Mautic. I am trying to understand the instructions into github…

13

In fact, I never write a email trough mautic. Did have time. The layout brokes before I try this.

14

Hi @nerdrico,

Can you export the contents of the notifications table from the database, glance through them and mask anything you want to hide (like lead names) then post it here? Then truncate that table to see if it resolves the layout issue.

Thanks,
Alan

15

Ok, I will try this. One minute.

16

Done.

17

Did truncating the table fix the layout issue?

18

How Can I do that?

19

I founded. Yes, Works. I am truncate the table and the problem was fixed.