Mautic Community Forums

Mautic, Amazon SES, and Hostgator configuration problem Connection

I’ve been banging my head against the wall for a few days trying to figure this out.

I set up an Amazon SES account and validated my domain and email address, including DKIM.

Test email works fine.

I contacted Amazon and they removed the sandbox so I can email anyone.



I set up the email address through Webmail and can send emails that way.



I’m using Hostgator for my hosting/domain and I have a dedicated IP and have been assured

several times that ports are not being blocked (and the fact that I can send through webmail

seems to confirm this but I’m not positive this is the case)



I have set up mail sending settings of Amazon SES on Other SMTP server.



My issue is when I configure Mautic I get a successful test connection.



1.Mail Send Settings - Test Connection - Success

2.Monitored Inbox Settings - Test Connection and Fetch Folders - Success

3.Bounces - Test Connection and Fetch Folders - Success

4.Unsubscribe Requests - Test Connection and Fetch Folders - Success



My settings (I’ve tried Plain and Login for SMTP authentication mode) and for ports I’ve tried 587

I have created Email Campaign and fix up scheduled day and time, it’s not working and emails have

not been sending

Can anyone guide me to solve this problem or error???

I’ve been banging my head against the wall for a few days trying to figure this out.
I set up an Amazon SES account and validated my domain and email address, including DKIM.
Test email works fine.
I contacted Amazon and they removed the sandbox so I can email anyone.

I set up the email address through Webmail and can send emails that way.

I’m using Hostgator for my hosting/domain and I have a dedicated IP and have been assured
several times that ports are not being blocked (and the fact that I can send through webmail
seems to confirm this but I’m not positive this is the case)

I have set up mail sending settings of Amazon SES on Other SMTP server.

My issue is when I configure Mautic I get a successful test connection.

1.Mail Send Settings - Test Connection - Success
2.Monitored Inbox Settings - Test Connection and Fetch Folders - Success
3.Bounces - Test Connection and Fetch Folders - Success
4.Unsubscribe Requests - Test Connection and Fetch Folders - Success

My settings (I’ve tried Plain and Login for SMTP authentication mode) and for ports I’ve tried 587
I have created Email Campaign and fix up scheduled day and time, it’s not working and emails have
not been sending
Can anyone guide me to solve this problem or error???