On our website we have a few forms. In Chrome the tracking doesn’t seem to work properly, however it works correctly in Firefox. Are you guys aware of any issues in Chrome?
Below I describe how I expect it to work and how it currently works in Firefox:
- When I visit the page and accept the cookies a Mautic ID is created in the local storage. For example 123456
- When I submit a form on the site and I’m a know lead the Mautic ID in the local storage changes to the ID I have in Mautic. For example 727272
- All the page hits I do are registered under 727272
- When I want to submit more forms the questions which are answered already in Mautic are hidden.
In Chrome step 2 doesn’t happen. So when I’m a known user the form submit happens under ID 727272, but all the page hits are registered under ID 123456.
This is a bit annoying because we for example would like to track if users look at specific pages.
The site is built on Wordpress, I added the forms using the Wordpress plugin. The script is loaded after users accept the cookies via Google Tag Manager.