Mautic installation error

Product Support Mautic 4 Install/Upgrade Support
1

Your software
My PHP version is :
My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version

Updating/Installing Errors
I am (delete as applicable): Installing / Updating
Upgrading/installing via (delete as applicable) : Web / Command Line

These errors are showing in the installer :

These errors are showing in the Mautic log :

Your problem
My problem is : I just installed using softaculous app but the login URL is not opening.

Please guide me

Steps I have tried to fix the problem :

mt1
mt11018×691 17.9 KB

mt2
mt21352×627 89.9 KB

2

Check your logs for any possible answers and browser console to see if any errors pop up in it.

What web management are you using? cPanel? Plesk? Cloudpanel? Webmin?

3

Hi, I would not install Mautic via third party tools like this.
You’ll loose all the control over your installation and can’t debug anything.

Joey

4

Yes im using simple cpanel to install mautic, the first time I installed it worked perfectly but now when I created an smtp and then trying to install mautic using cpanel then its not working. The mautic is getting installed successfully using cpanel but the URL is not working properly.

5

Exactly.
Mautic needs a specific environment, but Cpanel doesn’t verify that. It’s possible, that some components are missing or simply turned off in your install.
90% of the debugging options are done with SSH access in your server. Do you have any?

Joey

6

Actually your screenshot tells me, that you have a routing problem.
Did you really install Mautic in /dir/ folder?

7

yes i tried to install under /dir and w/o /dir…both didn’t worked.

Im closely working with my developer he said that we can use only 1vps for 1 domain and another domain to connect with that vps to work it properly

8

Correct. Just install it on a vps from command line and you’ll be more happy.

9

If you want to try to install it in cPanel, I probably can assist you with this but you will need access to SSH terminal.

Check your cPanel to see if there is a terminal icon that give you access to SSH prompt.