Mautic Community Forums

Negative Lead Points Cause Error 500

Campaign decisions and actions may cause the lead points to be negative (e.g. initial campaigns for leads which subtract points when an email is not opened within a specified time period). When a lead has negative lead points, the drilldown into a lead (from Leads > Manage Leads > lead list) leads to an application-internal error 500.



The error can be fixed by resetting the lead points to 0 via database and can be reproduced.

Campaign decisions and actions may cause the lead points to be negative (e.g. initial campaigns for leads which subtract points when an email is not opened within a specified time period). When a lead has negative lead points, the drilldown into a lead (from Leads > Manage Leads > lead list) leads to an application-internal error 500.

The error can be fixed by resetting the lead points to 0 via database and can be reproduced.

Hi peter: thanks for this! It definitely sounds like a bug. Can you open an issue on github? Go to GitHub.com/mautic/mautic/issues

We’ll test and confirm and hopefully have a fix out soon!

OK, will do!