No Read E-mails

Product Support
1

Hi there.



I’m having a problem: I have sent about 3,000 emails via Sendgrid and on Sendgrig i know that i had opens e-mails, but on Mautic this number is Zero.



I used a local server, running on 8080 port with Xampp, and know the Cron Jobs are ok because i’m using https://cron-job.org/en/ to do that and can check the logs.



Thanks!

2

Hi there.

I’m having a problem: I have sent about 3,000 emails via Sendgrid and on Sendgrig i know that i had opens e-mails, but on Mautic this number is Zero.

I used a local server, running on 8080 port with Xampp, and know the Cron Jobs are ok because i’m using https://cron-job.org/en/ to do that and can check the logs.

Thanks!

3

Oh, and i forget say, i publish that using Endial Firewal, so the external link works ok on external networks, http:\revestebem.ddns.net.

4

The email tracking doesn’t work on local servers. Mautic converts all the links in the email to trackable links. So for example

http://example.com

is changed to

http://mymautic.com/r/[long_string]...

So firstly, when the user clicks the link, she goes to Mautic. Mautic tracks the click and then it redirects them to the original URL.

So if you’ve sent email from localhost, the URL in the email throw error for the users. It works only on the localhost computer. It is also noted in the docs:

https://www.mautic.org/docs/emails/troubleshooting.html