Mautic Community Forums

Not saving config. settings

Not saving new config. settings.

starts saving then it looks like it freezes.



I just installed it with softaculous

want to start setting up

Not saving new config. settings.
starts saving then it looks like it freezes.

I just installed it with softaculous
want to start setting up

Maybe you are missing a PHP extension. What does the server’s error log say?

Using the network watching tools in something like Chrome or Firefox:

http://code.tutsplus.com/articles/chrome-dev-tools-networking-and-the-console--net-28167

When you click save, does an error occur on the request? It could be that the save is running out of memory, or possibly the server is blocking the save with a mod_security regex rule.

Your error log or apache log should tell you what’s going on.

modsecurity for the domain has been disabled.

it doesn’t show an error but rather it freezes, as i press save it seems to freeze.

chrome network watching tool screen shot :
link

ERROR log:
[Wed Aug 19 17:28:23 2015] [error] [client 196.22.206.148] File does not exist: /home/bereazhe/public_html/403.shtml, referer: http://bereahandyman.co.za/mautic/s/config/edit
[Wed Aug 19 16:13:33 2015] [error] [client 196.22.206.148] File does not exist: /home/bereazhe/public_html/403.shtml, referer: http://bereahandyman.co.za/mautic/s/config/edit
[Wed Aug 19 15:32:08 2015] [error] [client 196.22.206.148] File does not exist: /home/bereazhe/public_html/403.shtml, referer: http://bereahandyman.co.za/mautic/s/config/edit
[Wed Aug 19 15:28:05 2015] [error] [client 196.22.206.148] File does not exist: /home/bereazhe/public_html/403.shtml, referer: http://bereahandyman.co.za/mautic/s/config/edit
[Wed Aug 19 14:32:52 2015] [error] [client 196.22.206.148] File does not exist: /home/bereazhe/public_html/403.shtml, referer: http://bereahandyman.co.za/mautic/s/config/edit
[Wed Aug 19 11:07:18 2015] [error] [client 66.249.67.103] File does not exist: /home/bereazhe/public_html/404.shtml
[Wed Aug 19 11:07:18 2015] [error] [client 66.249.67.103] File does not exist: /home/bereazhe/public_html/LP/AW/Painting/Bulwer/xc2xa0p-bw-1835.html
[Wed Aug 19 11:07:17 2015] [error] [client 66.249.67.97] File does not exist: /home/bereazhe/public_html/404.shtml
[Wed Aug 19 11:07:17 2015] [error] [client 66.249.67.97] File does not exist: /home/bereazhe/public_html/robots.txt

does this help?

I’m having the exact same issue trying to set up Amazon SES, My config won’t save it just freezes up. Is There A Fix or way to get the configurations saved?

it looks like i get a error 403 on submission
403 = forbidden

now is that on the server side or the Mautic code side?

403 errors are returned by the server, but it could be a code issue that is making it happen.

That said, my guess is this is being caused by your server. You should check into your error logs to find out why.

ok I found a fix. First You Must Go To Your Cpanel with your hosting service and go to ModSecurity section from the security section and you have to disable your ModSecurity. Once That’s done you have to go to configuration in Mautic and Use the others settings. Put in your smtp host, TLS, and Login Credentials from there. Anything with a orange asterik* needs to be filled out. Then Save your settings. And Test Your email. Hope This helps, It worked for me. Using the Amazon SES but I didn’t go to the default I did other Smtp….:slight_smile:

@kthmoore
@chad.windnagle
I’m having same issue and did not reach ModSecurity on my cPanel (11.50.0.30). Any modification at Configuration menu freezes after clicking Apply or Save and Close button.