Mautic Community Forums

Opting out of mails

When a recipient clicks an unsubscribe link what happens to their record?



Is there a way to manually opt someone out from the back end?


When a recipient clicks an unsubscribe link what happens to their record?

Is there a way to manually opt someone out from the back end?

If they unsubscribe then we set the lead to our do-not-contact list. We won’t email them again after that happens unless they manually resubscribe.

Currently we don’t opt out manually, but I’m betting that would be a good feature!

Thanks Chad.

Manual opt out would be useful yes…

Can I clarify how I can see who is on the do-not-contact list and where that is in a self hosted installation?

It’s important to be able to revert the opt-out, since recipient may later change her mind.

I know about /email/resubscribe/emailhash URL trick, however the challenge is to obtain the emailhash in the first place.

Some ideas:

  • Allow editing the do-not-contact list
  • Initiate mautic to send email to lead with “click to re-optin” message/url.

un/subscribe by sending an email would be a good feature…similar to mailman/aweber/getresponse
…yes, even today it is good if one can control lists by email commands
:wink: