Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 Your problem My problem is: I can see that Mautic is tracking anonymous users, however it is not merging them with contacts. I am sure I have seen this issue before but could not find it. My setting in WP-Mautic [image] Is th…

Hi Mike, Most of the time it’s an SSL issue. SSL All good?

Hey @joeyk Yip, all SSL is good. Nothing coming up in error logs or console. Mautic is sitting on a different domain from site being tracked. So site is https://displaysite.com and mautic is on https://companyname.com I have however had the same setup even with Mautic tracking multiple sites an…

My experience is, that cross domain tracking only works if you have the proper CNAME settings. [image] Webflow site with Mautic on different domain? General Discussion Can I ask to clarification on this—in the example are you using mautic.domain1.com and trackingdomain1.do…

Tracking Anonymous Users but not Merging with Contacts

Product Support

joeyk July 13, 2021, 11:37am 4

My experience is, that cross domain tracking only works if you have the proper CNAME settings.

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Tracking Anonymous Users but not Merging with Contacts

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