Visited URL not firing in campaign or segment

Product Support
1

Your software
My Mautic version is:5.04
My PHP version is:8.1
My Database type and version is:10.5.17-MariaDB-cll-lve

Your problem
My problem is:
The problem I have is there is a step in the campaign where if they have visited this page they will be put into a different segment.

I am using a condition instead of a trigger action because I only need to know if they have visited a certain url. I am looking for the contact to hit the payment confirmation page because they will only get to that page via going through the checkout process and then I need them in a segment I can identify as having paid.

Mautic sees the page hit, but after the 10 minute wait (part of the campaign condition I am using for a page visit) the contact is not moved to the new segment.

I manually run the cron jobs so I don’t have to wait.

I then tried to add them to the segment via a url visit filter and it does not work either.

I am at a complete loss as what to try next.

I also get an internal error 500 when I try to add a radio group to a form.

Any help would be greatly appreciated

These errors are showing in the log:

Steps I have tried to fix the problem:

2

Do you mean campaign decision Visits a page?
Decision are triggered on action (in the case visit a page), do not need trigger command. Do you have properly set tracking pixel? Are you logged out from Mautic?

3

Yes that is correct, because the payment confirmation page is at the end of the payment checkout and by using that url I can confirm they have paid.

I see the contact hit the page and there are 3 of us testing and the other 2 don’t have login details so even if mine didn’t work I would presume the other 2 would.

I have pasted the tracking pixel on the payment confirmation page and mautic sees the contact hit that page, but they don’t change segments.

I also tried changing their segment based on a filter of visit url x and that does not work either.

It seems to stop as soon as mautic sees the page hit the contact does not progress any further.

4

Does the visit show up in the contac’s timeline?

5

yes, I see the page hit in the contact history and then nothing else. I don’t see the next step show up, it is like the campaign just stops.

6

Do you use a URL filter for the campaign? Could that be wrong?
What 500er error are you getting?

7

I am not getting any errors and that is the problem so I have been trying to find another way to accomplish this task as it is the only issue stopping it from going live.

I have found a workaround. I added a 100 points to anyone who hit that page because it is the payment confirmation page people shouldn’t ended up there unless they have made a payment. I then added a trigger to change segments to the paid segment for anyone with more than 90 points and it seems to work fine.

I have no idea why it wouldn’t work through the campaign but hey I am getting the result I need.

Thanks for everyone’s help.